Customer Care
Returns Policy
We hope you are pleased with the fit, quality and value of the items you have bought. All of the items sent out are checked to make sure they are in perfect condition. If you are unhappy with your item you may return it to us for a refund or exchange within 10 working days of delivery to you. All garments must be unworn and unmarked with the original labels attached. Please refrain from wearing make-up or perfume when trying on garments to prevent staining and odour.
We are not responsible for the cost of return postage and items must be returned to us at the address on the returns documentation at your own cost. You can return web orders to our store in person during opening hours (please check these as they are now different due to limited opening times).
Size Guide
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Sizing can vary from brand to brand, so we’ve put together a size guide to help you choose the right size for you
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Delivery
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UK Standard Delivery
2-5 Business Days £5.95
Tracked and Signed Service
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EUROPE
3-5 Business Days £19.95
Tracked and Signed Service
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USA
5-7 Business Days £24.95
Tracked and Signed Service
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Deliveries outside the UK may be subject to import duties and taxes, which are levied upon arrival in the country of destination. Payment of these will be necessary to release your order from customs on arrival. You will need to take responsibility for any import duties in your own country. We are unable to advise on the rates as they vary according to country.
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Collect in Store for Free*
*Please select Collect in store at the checkout. We will send an email when your item is ready to collect.
Privacy Policy
Pure Boutique is committed to protecting your privacy. We will only use the information that we collect about you legally. You may wish to know the type of information we will collect about you. These include, Name, Address, Telephone, Email Address and Credit/Debit card details. We do not retain sensitive information about you unless we had your consent. If you have any questions/comments about our privacy policy, please do not hesitate to email us.
Security Policy – Secure Payment with Stripe
We feel that it is important for you to able to shop online with confidence so we have created a secure transaction environment for you to ensure the integrity of all sensitive data. All communication and information transmitted on-line is encrypted using complicated logarithm combinations. This is in addition to the protection afforded you by your cardholder to prevent fraudulent use of the card in a "card not present" environment.
Copyright Policy
All material on this website is, unless clearly indicated to the contrary, subject to the copyright ownership of Pure Contemporary Wear Ltd and may not be reproduced in any format and in any circumstances without the prior written consent of an authorised person within Pure Contemporary Wear Ltd. Users may access and download the contents of these pages and store a copy on a temporary basis for the sole purpose of viewing the pages. Permanent storage, copying or re-distribution of these pages is prohibited. We encourage appropriate links to our website with prior permission from the web administrator.
